Pet Store Return Policy

Return Window: All returns must be initiated within 5 days of the original purchase date.

Item Condition: To be eligible for a return, items must be in decent condition. This means the product should be clean, gently handled, and include all original packaging or tags where applicable.

Proof of Purchase: Please present your original receipt (digital or paper) at the time of the return.

Refund Method: All approved returns are issued in the form of Store Credit. We do not offer cash or credit card refunds.

Processing Time: We value your time! Your store credit will be processed and available for use within 1 business day of the item being returned to the store.

For health and safety reasons, the following items cannot be returned:

Opened bags of food or treats that have been used more than 1/3 of the weight.

Personalized or custom-made pet gear.

Items showing significant wear, tear, or heavy "pet use."

Note: Store credit never expires and can be used for any in-store products or services.